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Privacy Policy For Fruityking Casino

Making sure that your online experience is safe and private. Our main promise is to handle user information responsibly. The Information Commissioner's Office (ICO), the General Data Protection Regulation (GDPR), and the UK Data Protection Act 2018 all say that data processing is legal. We use 256-bit SSL encryption, multi-factor authentication, and strict data minimisation rules to keep your records safe. Only trained employees can see personal information, and only for business purposes.

How To Collect Data

When you sign up for an account, we only need the following information: your name, birthdate, email address, home address, and government-issued documents to prove your identity. We only log usage data, like session times and device information, to make accounts safer.

User Rights And Controls

You can still see, change, export, limit, or ask for the deletion of your information through your profile dashboard or by getting in touch with our Data Protection Officer. We process all requests within the time limits set by law, which is usually no more than 30 days.

More Information

Length Of Time For Management And Storage

Your transaction history and verification documents are kept for up to five years, as required by anti-money laundering laws and regulations. Once the time for which they were needed has passed, non-essential records are regularly deleted.

Sharing With Other People

We don't sell or share any information with unrelated marketing companies. Data may be transmitted to regulatory bodies, payment providers, or identity verification partners, and only where required by applicable legislation.

Steps To Stay Safe

  1. Our main way to protect ourselves is through daily system audits, real-time fraud detection, and annual penetration testing;
  2. We only work with cloud hosting companies in the European Economic Area (EEA) that have been audited;

Children's Safety

Only people who are 18 or older can make an account. During registration, age verification is required, and any accounts found to be underage are immediately closed and the appropriate authorities are notified.

Changing The Guidelines

Changes to how data can be used are sent directly to you by email and are also highlighted on your user dashboard. To keep things clear, each update lists the dates of the changes and the most important ones.

Contact And Questions

You can send questions, requests, or complaints about how we handle your information directly to our Data Protection Officer at [email protected] or by mail to Data Protection Officer, 123 Address St, London, UK. You can also send complaints about rules to the ICO.

How We Get Your Personal Information And Keep It Safe

User-initiated actions like registration, account verification, payments, and interactions with support channels are the first steps in data collection. You may need to give your name, address, phone number, financial records, and device information in order to prove your eligibility, complete a transaction, and get personalised features. When you access the site or use mobile apps, technical information like IP addresses, browser types, and access timestamps are automatically recorded. Cookies and other identifiers keep track of users' preferences and habits so that the site can work better, find suspicious activity, and support responsible engagement measures. All data transfers use encryption protocols that meet the rules that are in place now. Sensitive information, like payment information and proof of identity, is kept on servers in places where there are strict laws about protecting data. There are physical and digital barriers in place to stop unauthorised access or changes. These include multi-factor authentication and continuous integrity monitoring. Keeping personal data is in line with the law. Records can be kept as long as needed to meet legal or contractual obligations, settle disagreements, or help with audits. Once retention periods lapse, data undergoes complete erasure through certified destruction methods. You may review, update, or request removal of your records through dedicated profile settings or by contacting support personnel. Secure communication channels make it easy to handle all data-related requests while keeping your privacy safe.

What Information Do You Need To Sign Up For An Account?

To make a user profile on this site, you have to give some personal information so that your identity can be verified, the rules can be followed, and the right services can be provided. When signing up, users should be ready to give the following types of information:

How To Get In Touch:

You need to give a valid email address and mobile phone number to verify your account, recover your password, and get messages about what your account is doing.

Identification Of The Person:

You must enter your first and last name, date of birth, and home address to meet legal requirements and prove your eligibility.

Financial Data:

To make deposits and withdrawals, you need to give your credit or debit card numbers or e-wallet credentials. We only send financial data over safe channels.

Check Documentation:

Users may be asked to upload scans or photos of ID documents like a passport or driver's license, as well as proof of address like a utility bill or bank statement. This is especially likely when they reach certain transaction limits or need to confirm their age.

Account Credentials:

When users sign up, they choose a unique username and a strong password that follows the platform's rules to make it harder for people who shouldn't have access to get in.

Preferences:

People can choose their language, marketing preferences, and self-exclusion or wagering limits to make their interactions with the site more in line with responsible gaming standards. Providing accurate data ensures seamless account creation and uninterrupted access to site functionalities. Submitting incomplete or fraudulent information may result in suspended access or requests for further clarification.

Data Sharing Practices With Third Parties

User information may be shared with specific entities to fulfil legal duties and improve service performance. These entities include regulatory bodies, payment processors, auditing organizations, marketing partners, software suppliers, and fraud prevention agencies. Each partner receives only the information necessary for their function, such as identification data for compliance checks or contact details for payment verification. All external parties are carefully selected based on their ability to maintain strict confidentiality standards. Contracts spell out what you can and can't do with data that has been sent, and they also make it illegal for anyone who isn't authorised to access or share it. Ongoing monitoring makes sure that agreed-upon safeguards are followed, and action is taken right away if they aren't. There is no commercial sale or trade of user information with outside groups. To lower the risk of being identified, information is anonymised before being sent outside the company whenever possible. Users must agree to share information that isn't necessary, like marketing efforts with outside partners. All communications about this give users the option to opt out. Data that is shared because of legal requests, like anti-money laundering checks or criminal investigations, is only shared with verified authorities and only in ways that are allowed by law. Standard contractual clauses or other similar measures protect all transfers outside the European Economic Area to make sure that data stays safe at all stages of processing.

How To Protect User Information With Technology

A multi-layered approach to data protection uses both hardware and software-based defences to stop unauthorised access, tampering, or leaks. The TLS 1.3 protocol encrypts all personal records sent between the user and the platform, making sure that the transmission is secure from one point to another. AES-256 encryption protects backend storage, and access is only allowed through role-based permissions that are tracked by automated audit trails. Authentication uses multiple factors, such as one-time passwords (OTPs) and biometric validation when possible. User sessions are managed with temporal tokens that automatically expire after inactivity, reducing exposure to session hijacking risks. All password hashes are generated with bcrypt, minimizing susceptibility to brute-force intrusions. To shield sensitive data from evolving threats, the system incorporates managed intrusion detection and real-time anomaly analysis. Regular external penetration testing and internal vulnerability assessments are conducted in accordance with updated industry frameworks such as ISO/IEC 27001 and PCI DSS requirements. A dedicated security operations center (SOC) continuously monitors, responds, and escalates incidents based on predefined escalation matrices.

Security Feature Description Compliance Standards
Transport Layer Encryption End-to-end TLS 1.3 for all inbound and outbound communications ISO/IEC 27001, PCI DSS
Data at Rest Encryption All personal records stored using AES-256 GDPR, PCI DSS
Multi-Factor Authentication OTP, device-level verification, optional biometrics ISO/IEC 27001
Regular Penetration Testing Independent audits every six months PCI DSS, ISO/IEC 27001
Session Management Auto-expiry and rotation for session tokens OWASP Recommendations
Anomaly Detection Real-time security event monitoring and immediate response ISO/IEC 27001

Users are encouraged to maintain updated contact information and utilize strong, unique passwords for their accounts. Regularly checking the security of your devices and not using public Wi-Fi to access personal accounts are two more ways to stay safe.

User Rights: Getting To, Changing, And Deleting Your Information

Registered members can always see the personal information linked to their profiles. To get this information, log in and go to the "My Account" section. There, you'll see information like your registration data, contact information, and transaction history right away. You can send requests for data disclosure through the support channel, but you must prove your identity to keep others from getting access. If you see old or wrong information on your profile, you can change your email address, phone number, and payment methods right from your account dashboard. Changes are made right away, but changes to some sensitive data may need extra security checks. If you can't make changes online, please use the secure ticket system to get in touch with customer support. If you want to delete your data, you need to send a formal request through the support portal. Once we verify your identity, all records that are not needed for legal reasons or to settle a dispute will be deleted from active databases. Keep in mind that if you withdraw your consent, delete your profile, or limit it, it could affect your ability to play games and use related services. Data that is needed by laws against money laundering and financial regulations is kept for the required amount of time before being completely anonymised.

Policy On Cookies And Tracking Technologies

This website utilizes cookies, web beacons, pixel tags, and local storage objects to enhance functionality, analyze patterns of usage, and tailor content delivery. Cookies are files stored on your device that manage session integrity, remember preferences, and facilitate efficient navigation. Session cookies expire when the browser is closed, while persistent cookies remain until manually deleted or expired by the system. Tracking pixels and web beacons, embedded in webpage code or communication, enable the analysis of engagement rates and help determine the success of marketing efforts without collecting identifiable personal details. Analytical and performance tools may also be employed, relying on third-party services compliant with recognized privacy standards and regional legal frameworks. Browsers typically allow management or blocking of cookies through their settings. Disabling certain types of cookies may reduce platform features, including account access, payment approvals, or tailored offers. Refer to your specific browser’s documentation for explicit guidance on removing or managing cookie settings. Analytical technologies collect anonymized data–such as IP addresses, device type, and operating system–to evaluate traffic, protect against unauthorized access, and prevent fraudulent transactions. All tracking activities adhere strictly to relevant data protection regulations, such as the GDPR or applicable local data laws. No user is tracked across external platforms without explicit, opt-in consent. Opt-out options are clearly displayed within account preferences, allowing rapid adjustment of tracking permissions. Users should check their settings from time to time and learn about the options for marketing analytics and personalisation technologies that are available on the platform.

How To Get In Touch With Support About Privacy Issues

If you want to know how your personal information is handled, you can talk to customer service directly through a number of channels. To make sure your problem is fixed quickly and correctly, do the following:

  1. Get ready for your question: Get all the information you need, like your user ID, what your problem is, and any documents that back it up. This will help the service team confirm who you are and better understand what's going on;
  2. Pick a way to get in touch: Live Chat: You can use it on the website 24 hours a day, 7 days a week. To start a conversation, click the chat icon on any page and choose the category that has to do with data management; Email: For specific help, send a detailed message to the dedicated support address ([email protected]) with "Personal Information Request" in the subject line; Form to Get in Touch: Find the support form in the "Help" section. Enter your information and choose the topic that best fits your problem;
  3. Give the needed proof: Before they can process requests for data access, correction, or removal, the support team may ask for documents or answers to security questions to make sure you are who you say you are;
  4. Keep track of your request by keeping the reference or ticket number you were given after you sent your message. After this, use this identifier for all future communication about your case;
  5. Steps for escalation: If you don't get a response within five business days, reply to the original message or ask to speak with a supervisor about urgent matters;

All submissions about managing personal data are kept completely private. If you need to file a complaint with a national supervisory authority, you can ask for instructions on how to do so.

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