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To improve site performance and make your interactive experience more personal, our platform uses advanced tracking tools like session tokens and persistent identifiers. We keep only the records we need to keep loading speeds fast and content suggestions tailored to each user. We also limit how long we keep data to periods that are approved by the industry. We only collect browser metadata, site preferences, and certain actions taken in the platform. Third-party analytics tools only work with anonymous data and never keep personal information without permission. All of the collected data follows strict laws, like the UK-GDPR and relevant EU Directives. It also gets regular security checks from outside experts. You can always access our special dashboard to manage your preferences. Choose the categories that apply to you, such as functional, analytical, or marketing. To feel safer, follow our expert advice: change your browser's security settings, delete old records often, and check out our detailed controls for more specific settings. We promise to be open about any changes we make to how we handle data. We send out instant notifications and keep a record of all major changes in our revision log. If you want to know more or use your rights to limit, correct, or delete your information, please contact our privacy liaison team through the secure contact form or by email at [email protected].
When you use our platform, scripts on our web pages collect data about your browsing session. These include the type of device, the version of the browser, the time zone, and the user's preferences. These are all collected to make your experience better and keep the platform safe. When you use certain features, like logging into your account, looking at your transaction history, or going to promotional areas, tracking elements are added. This makes sure that your visits go smoothly from one to the next. Session variables are used to manage temporary browsing data. These variables stay on your device only while you are actively browsing. Your device can keep persistent tokens for up to 12 months unless you delete them through your browser settings. These tokens can remember your language choices or login status. We use encrypted IDs and change them often to keep them from being used inappropriately. We use industry-standard protocols to encrypt all session and persistent storage. For example, TLS is used for transmission and AES-256 is used for storage on our secure servers. We never share your data with third parties that aren't connected to us. You can change your storage preferences right from your account dashboard or by changing your browser's privacy settings. We suggest that you clear your browsing history from time to time to have more control over your personal data.
Recommendation: Regularly manage preferences in the settings menu to maintain control over which tracking components are enabled. Disabling certain types may impact personalized features or reduce the ease of navigation.
Adjusting browser tracking is straightforward through the platform’s dedicated control panel. Within the settings section, you can review each tracking instrument and select the level of personalization, analytical depth, or advertising relevance that suits your needs. You can change your preferences at any time by going to the "Tracking Management" tool in your account area. Here, toggle options let you turn on, limit, or block non-essential trackers like those used for behavioural analytics or targeted marketing. Functionality-driven data collectors are still only allowed where absolutely necessary for the site to work and to follow the law. For third-party modules, next to each external provider, there are options for people to opt out. The settings page has detailed descriptions that explain what each tracking method is for. This transparency empowers you to tailor your digital experience, balancing comfort and personalized content delivery. You are encouraged to periodically check your preferences, as new choices may become available in line with updates or regulatory changes. If you want to take back permissions you gave before, use the "Withdraw Consent" feature. Changes take effect right away, and no leftover data will be used to improve your profile or deliver ads in the future. If you need help or more information, you can find it by clicking the "Support" link in your panel. This ensures that you can always manage your privacy and experience settings.
These protocols collectively help maintain rigorous oversight of all digital identifiers and related processing activities, ensuring that confidential tracking data is handled in accordance with prevailing regulatory requirements and sectoral best practices.
Email Support: For all inquiries related to digital tracking practices and information management, contact the dedicated support team directly at [email protected]. Be very clear about your problem or question in order to get a full answer within 48 hours.
Live Chat: You can get help in real time through the website's live chat feature, which is open every day from 9:00 AM to 11:00 PM (GMT). When asked, choose the "Data Protection" option to make sure your request goes to the right expert.
Web Form That Is Safe: Use the secure online form on the Contact Us page to send us a request or bring up any problems. Choose the "Data Rights & Tracking" category to speed up the privacy officer's review.
Address for Official Mail: Send direct written communication about how to handle information, requests to access stored records, or requests to correct or delete records according to current laws to: Data Protection Officer Suites 7 & 8, 3rd Floor, 10-11 South Street, Valletta VLT 1103, Malta
Data Subject Rights Requests: For requests relating to access, correction, portability, or removal of digital identifiers associated with your account, use the official data rights request form. You can find instructions and downloadable templates in the "Your Data Rights" section of the website.
Contact for escalations and regulations: If the internal team doesn't fix your problem to your satisfaction, the legal section has information about the appropriate supervisory authority (for example, the Information and Data Protection Commissioner Malta). When you take something up with an outside regulator, make sure to include all of the correspondence history and reference numbers. To make sure your request is handled quickly and correctly, always include your registered email address and as much information as you can about your question.
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